When Brow Bars turn BAD!!!!

BAD REVIEW ALERT!!!  I dont think Ive ever had call to write a bad review before - I dont normally let things upset me that much , and now tbh Ive ' let it go ' on the advice of my Buddist friend.. but I feel its my duty to enlighten you readers to this, so you dont have the same awful experience as I did, and apparently ( according to the Superdrug office lady I spoke to ) Im not the first to complain..about.. 'Super Brow Bar' - the in-store brow threading service apparently run by some franchise that isnt even linked to Superdrug, so this is NOT a complaint against the store.. although hopefully after these complaints they'll think twice about about keeping them there - bad rep and all that...

Anyway I dont normally go there.. I normally go to a cheap as chips and lovely lady in Chinatown called EyeWow - she is lovely and friendly..or Brazilian Waxing Co ( but theyre a bit pricey) and Ive never had a bad experience..   but today I had a tired daughter with me and it was a case of the quickest place, and as I passed Superdrug on our way to the bus I just nipped in - "a fiver!" i thought " that'll do, we'll be in and out in 5 minutes.. concerned about getting tired daughter home for a rest.. There were 3 threading girls there and no customers so they were having a chat, fair enough but it took a minute to get their attention..I was told  to pay at the counter and bring my receipt back, which I did, but that was as far as the conversation went. I decided myself that I should probably sit in the chair, and as the other chair was occupied by ne of the other threaders ( still chatting ) my 6yr old daughter had to sit on the floor ( because she was tired ) I sat in the chair and one of the threaders had her back to me but said ' Hold It !!" and i didnt realise she was talking to me.. why would i - she had her back to me, then she turned round and aggresively said ' HOLD IT!" I realised she meant my eyelid but i hadnt known she was ready to start .. so I did that then then before she moved on to the other eye she carried on the conversation with her colleagues ( I cant tell you what it was about because it was in Arabic ) then she started on my other eye and said "hold it" againbut then realised i was too low down in the chair for her and said " can you move up the chair please!!" in quite an aggresive tone once more. Then she plucked some last hairs out quite hard and painfully, then quickly shoved a hand mirror in my face so i could see theresult ( the result was fine, but I couldnt wait to leave. She didnt even attempt to put any soothing gel or soothing wipe across my brow. NO BASIC aftercare AT ALL!!! To be honest I didnt even think about that until I was on the bus and realised how sore my brows were . I had tried to complain to the checkouot staff asking if i could see a manager but she said they are not linked to Superdrug and Ihave to speak to the Brow Bar staff myself - well I think complaints should be made to a higher power, so I got home and put cucumbers on my brows straight away, then I rang Superdrug Piccadilly office and complained to the lady there - she said I was not the first complaint they had  had about the Brow Bar staff, and hat the Floor manager would have a word. So thats as far as it went but I'll be going back to Eyewow, or forking out more at Brazilian Waxing Co in future.

So in summary 'Super Brow Bar ' NO customer service, NO proffessional aftercare, Painful service, BAD attitude and RUDE staff!! Dont even GO there!!!